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Frequently Asked Question!
All PeppHub orders are carefully packed and dispatched from our warehouse located in Sydney, Australia.
We generally prepare orders within 1–2 business days. After dispatch via Australia Post Express, deliveries typically arrive within 1–2 business days, depending on your destination.
Yes. Once your order has been shipped, you’ll receive a confirmation email containing your tracking information so you can monitor your delivery.
After reconstitution, peptides should be kept refrigerated. When stored correctly, they generally remain stable for at least four weeks.
For best results, keep peptides in a cool, dry location away from direct sunlight. If you plan to store them for an extended period, refrigeration is recommended.
Orders may only be cancelled before they have been dispatched. If you need to cancel or update your order, please contact us as soon as possible.
At the moment, PeppHub delivers exclusively within Australia. We do not currently ship to overseas addresses.
If your order hasn’t arrived within the expected delivery timeframe, please contact our support team. If your parcel is confirmed lost in transit, we’ll send a replacement at no additional cost.
Yes. Every order is shipped in plain, unmarked packaging with no indication of what’s inside, helping protect your privacy.
Absolutely. We use secure, temperature-aware packaging designed to help preserve product quality throughout shipping.
All PeppHub peptides are manufactured to a minimum purity level of 99% and are intended for scientific research use only.
Because of the nature of our products, we cannot accept returns once an order has been shipped.
If you receive a damaged or incorrect item, please contact PeppHub within 48 hours of delivery and include clear photos. We’ll review your request and assist you accordingly.